Neruak™ · Customer Care
Contact Us
Contact our team for help with a product, order, payment, delivery, return, refund, or other store-related question.
Emailservice@neruak.com
Phone+86 132 0225 2202
Hours8:00 AM–10:00 PM Daily
How to Reach Us
Email: service@neruak.com
Phone: +86 132 0225 2202
We aim to answer email inquiries within 1–2 business days.
What to Include
- Your full name and order number
- The email used at checkout
- A clear description of the issue
- Relevant photos, video, or tracking details
Order and Delivery Support
Contact us promptly for address corrections, cancellation requests, delayed tracking, lost packages, or delivered-but-not-received concerns.
Product Problems
For damaged, defective, incomplete, incorrect, or materially misdescribed products, retain the item and packaging and send clear supporting evidence.
Return Assistance
Obtain approval before sending merchandise back.
Do not send returns to our business registration address. After approval, support will provide the applicable return warehouse address and instructions.
Business Information
Brand NameNeruak™Legal Company NameJinjiang Haicheng Wanshun Network Technology Co., Ltd.OwnerXiao XiaWebsiteneruak.comBusiness AddressRoom 909, Building 9, No. 9 Changxing Road, Jinjiang City, Fujian Province, ChinaSupport Emailservice@neruak.comSupport Phone+86 132 0225 2202Service Hours8:00 AM–10:00 PM Daily